Refund policy

Return Information


Return & Exchange Conditions



When you take the jewelery in your hand, you will see that the jewelery offered for sale in mimdiamond.com Virtual Store is much more beautiful than its photographs. It is our basic principle that you are happy as a result of your shopping.

You can get the amount you paid back by returning the jewelery you purchased from the Virtual Store within 14 days from the delivery date in accordance with the distance sales contract. Pursuant to Article 15 of the Distance Contracts Regulation, there is no right of withdrawal (right of cancellation and return) in ring and all other jewelry orders, depending on legal conditions, since the ring size and other jewelry are custom-made. However, for mimdiamond.com specific orders, cancellations and refunds are made with a 50% deduction. However, there is no right of withdrawal for wedding rings with inscriptions.

Perfumes with opened gelatin are not refundable.

In order to use the right of return, the decision of withdrawal must be notified to mimdiamond.com within this 14-day period.

You can use the contact form for notification.

In case you complete the return process without getting approval from mimdiamond.com, your return transaction will not be accepted and your shipment will not be received.

The consumer cannot exercise the right of withdrawal for jewelery produced in accordance with the very special wishes and demands of the consumer, made personal by making changes or additions to the metal setting and color or on it.

Upon the request of the BUYER, when a special production is made in a color different from the metal color offered on the website, or in special orders given outside the ring size range, necklace and bracelet size offered on the website, in marriage wedding rings with text inside, or when the ordered product is delivered to the BUYER. After the delivery, when transactions such as changes in ring size, necklace, bracelet size and model are made at the request of the BUYER, these goods specially produced in line with the customer's special requests and perfumes with opened gelatin are included in the scope of products for which the right of withdrawal cannot be exercised.

Your orders that you want to return must be sent to the address we will inform you as they were sent to you, complete with jewelry, invoice, waybill, certificate and gift products, if any. VAT and other legal obligations, if any, of the products whose original invoice is not sent are not refundable.

In invoices issued on behalf of your company, you must send the jewelery with the return invoice issued by your company in order for the return to take place. Order returns, invoiced on behalf of your company, cannot be completed unless a return invoice is issued.

The responsibility during the arrival of the package to the specified return address belongs to the consumer.

After the return is received, the price of the products is returned to the credit card if the order was placed using a credit card, and to the bank account if it was given via wire transfer/EFT.

The product to be returned must comply with the "Right of Withdrawal" in Article 9 of the "Distance Sales Contract" and the "Products for which the Right of Withdrawal cannot be exercised" in Article 15.



You can also change the jewelry you have purchased from the virtual store in our stores, provided that it complies with the above conditions.







Right of Withdrawal

The consumer has the right to withdraw from the contract within 14 days from the delivery of the ordered product to himself or the person/organization at the address specified as the Delivery Address.

In order to exercise the right of withdrawal, the Seller must be notified via the contact form, e-mail or telephone specified on the www.mimdiamond.com site within this period and the products must not be within the scope of the Products for which the Right of Withdrawal cannot be exercised. The Seller reserves the right not to accept returns made without notice.

The consumer or the 3rd party is obliged to send the invoice, waybill, certificate, insurance forms, product box, packaging and all other documents and materials sent to the Seller in full, together with the product return. VAT and other legal obligations, if any, of the products whose original invoice is not sent are not refundable. During the return shipment, the responsibility of any deterioration, damage or similar depreciating situation that occurs in the product and the documents and materials sent with the product due to reasons arising from the cargo companies or the Consumer performing the return process belongs to the Consumer who makes the return.

The product price is returned to the Consumer within 14 days following the receipt of these documents.


Products for which the Right of Withdrawal cannot be used

The consumer cannot use the right of withdrawal for the products that are produced in accordance with the special requests and demands of the consumer or that have been personalized by making changes or additions.

Products delivered to an address outside the Turkish Customs Area as a result of the buyer's declaration of an overseas delivery address are not within the scope of return.

In accordance with Article 15 of the Regulation on Distance Contracts, ring measurement is required for rings and all other jewelry orders.

Since the base and other jewelry are custom made, there is no right of withdrawal (right of cancellation and return) depending on legal conditions. However, for mimdiamond.com specific orders, cancellations and refunds are made with a 50% deduction. However, there is no right of withdrawal for wedding rings with inscriptions.

Upon the request of the BUYER, when a special production is made in a color different from the metal color offered on the website, or in special orders given outside the ring size range, necklace and bracelet size offered on the website, in marriage wedding rings with text inside, or when the ordered product is delivered to the BUYER. After the delivery, when transactions such as changes in ring size, necklace, bracelet size and model are made at the request of the BUYER, these goods specially produced in line with the customer's special requests and perfumes with opened gelatin are included in the scope of products for which the right of withdrawal cannot be exercised.