Frequently Asked Questions
Question: When will my order be shipped?
Answer : Since all our orders are made individually, they are delivered to cargo within an average of 7 days and a maximum of 14 working days.
Question: Are all the jewelery in the online store in stock?
Answer : Since we produce our products individually, the products are not available. However, all of the materials such as gemstones of the products in the virtual store are readily available in our inventory.
Question: What are the processes after returning the jewelry I bought from the online store? When will the cost of the returned jewelery be credited to my account?
Answer : If the jewelry you purchased is eligible for the right of withdrawal, the legal period is 14 days after your return reaches our center, but your return process is usually completed within 1-2 business days. Whichever method you ordered, it will be returned with the same method. It takes 1-3 business days for banks to make the refund amounts visible in your accounts.
Question: I don't know the size of the ring I want to buy from the online store, what should I do?
Answer : You can find out your ring size from our ring size chart page. If you are not sure about the size of the ring you want to buy, you can choose any size and write "I don't know the size" in the notes section. After the ring comes to you You can request your ring to be produced in a new size free of charge by taking your measurement and sending it to our center.
Question: Can you do custom design?
Answer : All of our products are produced with personal handwork. For this reason, we can make any changes and special designs on our products.
Question: Are the stones on your jewelry real diamonds?
Answer : All of our products are produced using natural, real diamonds on gold. In addition, all of them are delivered with a certificate.
Question: Can I pay at the door?
Answer : Unfortunately, there is no possibility to pay at the door for the orders to be delivered, since the cargo companies do not provide payment at the door in the jewelry sector.
Question: I do not use a credit card, how can I pay?
Answer : If you do not use a card, you can pay by money order or EFT.
Question: The stone of my product has fallen, what should I do?
Answer : Our products are under warranty against damage such as falling stones. You can send the products that have fallen to us free of charge with our insured cargo. It is sent back to you after the repairs are made free of charge.
Question: I want to exchange the product I received as a gift, what should I do?
Answer : You can exchange your product with the product you want without any deduction by sending it to us by cargo with its certificate and packaging.