Frequently Asked Questions
What is your biggest difference?
We are the only company that offers many options for customer satisfaction, such as unconditional returns on all our products and free color and size changes without any time limitation.
I'm not sure about the size of the ring I want to buy, what should I do?
You can find out your ring size from our ring size chart page. If you are not sure about the size of the ring you want to buy, you can choose size 11 and write “I don’t know the size” in the notes section. After the ring reaches you, you can find out your size and send it to us with a cash on delivery cargo and request that it be changed to the size you want free of charge.
Are there shipping charges for orders?
No, our standard cargo to Türkiye is completely free and insured.
How long will delivery take?
Standard shipping generally takes 1 to a maximum of 3 days.
What exactly happens after I place an order?
After placing your order, your order will be prepared exclusively for you with completely handcrafted workmanship, taking into account your special notes if any. After completion, it will be checked by our quality team and if everything is in order, it will be packaged with a special certificate in your name. Your order will be insured and shipped to your address.
Can you make custom designs?
All of our products are produced with personalized hand workmanship. For this reason, we can make any changes and special designs you want on our products.
Are the stones on your jewelry real diamonds?
Our products are produced using only natural gold and diamonds, that is, real diamonds. In addition, all of them are sent with a certificate.
Can I pay at the door?
Since cargo companies do not provide cash on delivery service in the jewelry sector, unfortunately there is no cash on delivery option for orders to be delivered.
Where can I see my sales receipt?
You can see the invoice and delivery note of the product you purchased on the cargo package.
Where should I add my personal note to an order?
You can add your special requests and notes to the notes section on the payment page so that we can take your note into consideration when preparing your order.
Do you ship worldwide?
Yes, we ship your order with insurance to all countries you want.
What should I do if I don't like the color of my product or it isn't the right size?
After you receive your order, we offer a free exchange opportunity for all products whose color you do not like or whose size does not fit, without any time limit. You can request a free exchange as you wish by sending it to us with cash on delivery.
How long do I have to return an order?
You can return standard return packages within 14 days.
How can I return a product?
After filling out our return form, you can send us your product along with its certificate and box as soon as you receive it, with the shipping information sent to you.
Will I receive the same product as the one I see in the picture?
Yes, you will receive exactly the same products as you see in the photos.
I want to change the product I purchased, what should I do?
You can exchange your product for the same price without any deduction by sending us your product with its certificate and box via courier.
How to refund the buyer?
Although the legal period for returning the jewelry you purchased is 14 business days after it reaches our center, your return process is usually completed within 1-2 business days.
Your payment will be refunded using the same method you used to place your order. It takes between 1-7 business days for banks to make refund amounts visible in your accounts.